FOR EXISTING ITSG CUSTOMERS
Start a support request, connect with your technician or call about an urgent issue. Choose the path that fits what you need.
Use the ITSG-approved TeamViewer installer when your technician asks you to start a remote-support session.
Only approve a session you are expecting with an ITSG technician. Never share your password or MFA codes.
Open a support ticket with your company, contact details and a description of the issue. Keep updates with the request.
Include the device name and who is affected. Do not include passwords, payment details or sensitive records.
SOMETHING URGENT?
Response times and coverage follow your service agreement.
Before we connect
01
Include your company, contact details, device name and a short description of the issue. Note who is affected.
02
Only download or run remote-support software when you are expecting assistance from ITSG.
03
Never send passwords, MFA codes, payment-card details or patient records through a public form.
A little clarity
Tell your technician what is happening and follow the support process agreed with your organization. A ticket helps keep the request, updates and work together.
No. Follow the instructions provided by your ITSG technician. Only approve remote access when you are expecting the session.
Call the support number. Response times, coverage and escalation arrangements follow your service agreement; a website submission is not an emergency response guarantee.